Your trust is our priority. i2malaysia employs the highest-grade security technology to protect every piece of information you share – from registration data to your financial transaction records.
This document explains how i2malaysia collects, uses, stores, and protects the personal information of all registered members in Malaysia.
Our six core commitments to safeguarding the privacy of every Malaysian member
All data you submit to i2malaysia – from login credentials to financial transactions via Touch 'n Go, GrabPay, DuitNow, and Maybank2u – is protected with 256-bit SSL encryption. This is the same security standard used by Malaysia's leading banking institutions. Encrypted data cannot be read by any party without the correct key.
I2malaysia has never and will never sell, rent, or disclose member personal information to third-party advertisers, data brokers, or any commercial entity. Your information is used solely for platform operations, identity verification, and the processing of your own financial transactions.
I2malaysia follows a data minimisation principle – we only collect information that is strictly necessary to operate our services. No excess data is gathered. Information you provide when registering, making a deposit via Boost or ShopeePay, or contacting customer support is used solely for the stated purpose.
As an i2malaysia member, you have full rights to access, amend, transfer, or request deletion of your personal data at any time. Requests can be made directly through your account settings or by contacting our customer support team 24/7. We will process every request within 14 business days, no questions asked.
In the event of any security incident affecting member data, i2malaysia is committed to notifying all affected members within 72 hours of the incident being identified. This reflects industry best practice and our commitment to transparency in all aspects of platform operations.
I2malaysia's security systems and privacy policy are independently audited by an independent cybersecurity firm at least once a year. These audits ensure that all our data protection practices remain relevant, effective and compliant with the latest international standards. Audit findings are used for continuous improvement.
This Privacy Policy explains how i2malaysia ("we", "Platform") collects, uses, stores, protects and discloses your personal information ("Member", "you") when you use our platform. By registering an account or using any i2malaysia service, you confirm that you have read and agreed to this Privacy Policy. If you have any questions, our support team is available 24/7 via live chat or email at support@i2malaysia.biz.
I2malaysia collects your personal information through two main channels — information you provide directly when using the platform, and information collected automatically as you browse and use our services.
i2malaysia does not collect credit or debit card numbers directly. All financial transactions are processed through approved third-party payment providers (Touch 'n Go, GrabPay, etc.) that maintain their own privacy and security policies.
Every piece of information collected by i2malaysia is used for a clear and specific purpose. We do not use your data for any other purpose without obtaining your consent first.
| Purpose of Use | Type of Data Used | Legal Basis |
|---|---|---|
| Identity verification & account registration | Name, phone number, date of birth | Agreement |
| Deposit & withdrawal processing | Payment information, Transaction records | Agreement |
| Fraud prevention & security | IP address, account activity, log records | Legitimate interest |
| Customer support | All data related to reported issues | Agreement |
| Platform improvements | Anonymised usage data | Legitimate interest |
| Legal compliance | Data required by authorities | Legal obligation |
I2malaysia will not use your information to send third-party marketing communications or share your data with advertisers. Any promotional communications from i2malaysia itself (such as new bonus alerts or VIP programme updates) will only be sent to members who have given their consent, and you may unsubscribe at any time.
I2malaysia takes a strict approach to the disclosure of member data. In short: we do not sell your data, we do not rent your data, and we do not disclose your data to any party for their own commercial purposes.
Our Guarantee: Your data has never been and will never be sold, transferred, or given to advertisers, data brokers, marketing companies, or any third party for their commercial purposes. This is a line we will not cross.
I2malaysia invests seriously in cybersecurity to ensure every member's data is protected to the highest standard. The following are the security layers we have in place:
While we employ the best security measures available, no system is 100% impenetrable. We encourage members to take their own precautions as well – such as using strong passwords, not sharing login credentials, and always logging out after using the platform on a public device.
I2malaysia retains members' personal information only for as long as necessary for the purposes set out in this Privacy Policy or as required by applicable Malaysian law.
| Data Type | Retention Period | Reason |
|---|---|---|
| Active account data | For the duration of the active account | Service operations |
| Financial transaction records | 7 years | Legal requirements |
| Support communication logs | 3 years | Dispute resolution |
| KYC Data | 5 years after account closure | AML Compliance |
| Access & security logs | 2 years | Cybersecurity |
| Data after account closure | Deleted within 90 days | Unless required by law |
As a registered i2malaysia member, you have the following privacy rights, which you may exercise at any time. We are committed to handling every request seriously and within the stipulated timeframe.
Request a copy of all personal data we hold about you. We will provide a full report within 14 business days.
Correct any inaccurate or incomplete information in your account via profile settings or customer support.
Request deletion of your personal data following account closure, subject to legally mandated retention exemptions.
Request your data in a portable format (JSON or CSV) for your own use or to transfer to another platform.
Object to the processing of your data for specific purposes, such as use in analytics or product improvement.
Request a restriction on the processing of your data while an appeal or dispute is under review by our team.
To exercise any of the above rights, contact the i2malaysia support team via live chat or email at support@i2malaysia.biz. Please include your account username and details of your request. We will process every request within 14 business days.
I2malaysia uses cookies to enhance the user experience and ensure the platform functions correctly. Cookies are small text files stored in your web browser when you visit our platform.
You can manage your cookie settings through your web browser. Please note that disabling essential cookies may affect core i2malaysia platform functions, such as login capability and account security.
As a platform operating exclusively for the Malaysian market, i2malaysia stores member data in Malaysia and within Asian regions that maintain equivalent or higher data protection standards. In certain circumstances, data may be processed by service providers outside Malaysia, such as international game providers.
I2malaysia reserves the right to amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements or new technologies we adopt. Significant amendments will be communicated to members via an in-platform notice at least 14 days before taking effect.
If you have any questions, concerns, or complaints regarding this Privacy Policy or the way i2malaysia handles your personal data, please contact us through the channels below. All privacy enquiries are handled by a dedicated Data Protection Officer.
All privacy-related communications at i2malaysia are conducted in Bahasa Melayu. Our team understands the local Malaysian context and will provide accurate, effective responses to every inquiry.
PDPA Compliance Note: i2malaysia's Privacy Policy is drafted in accordance with the requirements of Malaysia's Personal Data Protection Act 2010 (PDPA). For more information about your rights under the PDPA, you may refer to the Department of Personal Data Protection Malaysia (JPDP). Any complaint that cannot be resolved with i2malaysia may be submitted to the JPDP for further action.
This Privacy Policy and all matters relating to it are governed by the laws of Malaysia. The Bahasa Melayu version of this document is the binding version. In the event of any conflict between any other language version (if available) and the Bahasa Melayu version, the Bahasa Melayu version shall prevail.
Answers to the most frequently asked questions about our data protection practices
Over 850,000 members across Malaysia trust i2malaysia to keep their information safe. Register now and enjoy a secure, private, and enjoyable gaming experience.
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